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In the event of obtaining information on consummated or highly likely offences being committed or being carried out pursuant to Article 2(1) of Law No 93/2021 of 20 December 20, they may be communicated to DigitalSign by the following routes.
The communication concerned should include, where applicable, a precise and clear explanation of the potential infringement, information on dates, identification of the persons and entities involved. In addition, this communication should be accompanied by evidence capable of supporting the complaint in question.
This channel is intended for agents with specific knowledge of how reporting entities operate internally and, where applicable, externally.
Presently
In Guimarães, in Largo Fr. Bernardino Ribeiro Fernandes, No 26, between 9.30 a.m. and 6 p.m., provided that previously scheduled with the Research Department (through telephone +351 25356642, with express indication that it is intended to contact the Research Department, with CONFIDENTIAL mention).
Registered mail
DigitalSign – Digital Certificate, S.A. – Research Department (with the indication ‘CONFIDENTIAL’)
Largo Fr. Bernardino Ribeiro Fernandes, 26
4835-489 Nespereira – Guimarães
Electronic Mail
Anyone wishing to provide information on any infringements as described above may do so on an anonymity basis or identify themselves.
DigitalSign encourages whistleblowers to provide at least one means by which they can be contacted at a later date if this is indispensable for the clearance of the facts presented. However, there will always be the possibility of lodging complaints anonymously.
Depending on the content of each complaint, DigitalSign may request additional information from the complainant in order to ascertain the truth of the facts of the situation.
However, if the complainant wishes to remain anonymous, he should not submit any personal or other information enabling him to identify him or her or her or any other information enabling him to be indirectly identified.
DigitalSign's internal complaint channel is obliged to ensure independence, impartiality, confidentiality, data protection, secrecy and the absence of conflicts of interest in the performance of functions. The confidentiality of the identity or anonymity of the whistleblowers and the confidentiality of the identity of third parties mentioned in the complaint are thus ensured, also preventing the access of unauthorised persons at all times or until such time as such information is required to safeguard the rights of defence of the defendants in the context of investigations to which the complaint takes place or subsequent judicial proceedings.
In accordance with Article 11(1) of Law No 93/2021 of 20 December, DigitalSign will notify the complainant within seven days in writing of receipt of information on any infringements, in electronic format or by letter, in the case of complaints where the complainants have identified them.
All complaints shall be made in good faith, reasonable and proportionate to the facts demonstrated.
Without prejudice to possible criminal liability, sending false information to DigitalSign is a very serious contra-ordination.
If the information provided falls within the competence of other entities, DigitalSign will inform the complainant of this fact if the complainant is identifiable. The decision to forward the information to the competent authority shall therefore be taken by the complainant. If this is not possible, DigitalSign may, subject to certain conditions, send the information received to any other competent authority with whom it maintains legal cooperation or cooperation.
