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Article 2(1) of Law No 93/2021 of 20 December covers three situations. In particular, offences already committed, infringements with a high probability of occurring or ongoing infringements. In such cases, the whistleblower may communicate them to DigitalSign via the routes indicated below.
The communication concerned should include, where applicable, a precise and clear explanation of the potential infringement, information on dates, identification of the persons and entities involved. Furthermore, the complainant should add evidence to the communication capable of supporting the complaint in question.
This channel is intended for agents with specific knowledge of how reporting entities operate internally and, where applicable, externally.
Presently
In Guimarães, in Largo Fr. Bernardino Ribeiro Fernandes, No 26, between 9.30 a.m. and 6 p.m., provided that previously scheduled with the Research Department (through telephone +351 25356642, with express indication that it is intended to contact the Research Department, with CONFIDENTIAL mention).
Registered mail
DigitalSign – Digital Certificate, S.A. – Research Department (with the indication ‘CONFIDENTIAL’)
Largo Fr. Bernardino Ribeiro Fernandes, 26
4835-489 Nespereira – Guimarães
Electronic Mail
Anyone wishing to provide information on any infringements as described above may do so on an anonymity basis or identify themselves.
DigitalSign encourages whistleblowers to indicate at least one means of contact. You can contact them later if this is indispensable for the fact that the facts are established. However, there will always be the possibility of lodging complaints anonymously.
Depending on the content of each complaint, DigitalSign may request additional information from the complainant in order to ascertain the truth of the facts of the situation.
However, if the complainant wishes to remain anonymous, he should not submit any personal or other information enabling him to identify him or her or her or any other information enabling him to be indirectly identified.
DigitalSign's internal complaint channel is obliged to guarantee independence, impartiality, confidentiality, data protection, secrecy and the absence of conflicts of interest. The channel thus ensures the confidentiality of the identity or anonymity of the complainants and the confidentiality of third parties mentioned in the complaint. This prevents the access of unauthorized persons. However, such protection shall cease when the information is required to safeguard the rights of defence of the persons concerned in the context of subsequent investigations or judicial proceedings.
The Law 93/2021, of 20 December, regulates this period in Article 11, paragraph 1. DigitalSign thus notifys the complainant in writing in seven days. This confirms the receipt of information on possible infringements. Finally, send it in electronic form or by letter, as the complaint identifies or does not identify the complainant.
The complainant shall lodge all complaints in good faith, reasonable and proportionate to the facts demonstrated.
Without prejudice to possible criminal liability, sending false information to DigitalSign is a very serious contra-ordination.
If the information provided falls within the competence of other entities, DigitalSign will inform the complainant of this fact if the complainant is identifiable. The decision to forward the information to the competent authority shall therefore be taken by the complainant. If this is not possible, DigitalSign may, subject to certain conditions, send the information received to any other competent authority with whom it maintains legal cooperation or cooperation.
